Credit & Refund Policy
Last updated 18 August 2026
1. Credits
Purchased Visilyo credits do not expire. Visilyo Pro adds 160 credits following each successful monthly payment, and unused subscription credits roll over. Cancelling Pro stops future monthly grants but does not remove credits already added.
2. Analysis charging
Credits are reserved when a paid analysis begins and permanently consumed only when the completed report is ready. If the run fails before completion, reserved credits are released automatically.
3. Partial provider failures
A completed report may occasionally contain fewer provider results than requested because third-party AI services can fail or become unavailable. If a provider issue materially reduces the value of a completed report, contact us at accounts@visilyo.com. We can review the run and restore credits where appropriate.
4. Accidental purchases and statutory rights
If you believe you purchased credits or a subscription in error, contact us promptly and do not use the affected credits while the request is being reviewed. Refund eligibility depends on whether the service or credits have been used and on your applicable statutory rights. Nothing in this policy removes rights that cannot legally be excluded.
5. Immediate performance
When you start a paid analysis, you are asking Visilyo to begin providing the service immediately. This can affect cancellation rights once the service has been performed. Where a legal cancellation right still applies, any deduction or refund will be handled in accordance with applicable law.
6. Subscription cancellation
You can cancel Visilyo Pro through the Stripe customer portal made available from your account. Cancellation prevents future renewal charges. Credits already added remain available and do not expire.
7. Payment disputes
Please contact us first if something looks wrong with a charge. We will investigate genuine billing errors promptly. Fraudulent chargebacks or abuse of payment disputes may result in account restriction where legally permitted.
8. Contact
Send billing and refund requests to accounts@visilyo.com with the email address on your Visilyo account and, where available, the relevant analysis or payment reference.